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Workflow Board
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Describe the issue — IT will pick it up from the queue
My Department's Tickets
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Users & Team
Create accounts for IT staff and department managers
| Name | Username | Role | Department | Status | Extra Access |
|---|
Billing
Vendor bills, subscriptions, and renewals — visible to IT staff and admin only
Active Bills
Paid History
⚙ Alert Settings
Users & Desks
Grouped by office — each person's desks are listed on their row. Separate from CRM login accounts.
Krisp
Which Krisp login is set up on which desk, and where that login is saved (VM / browser profile)
Email Directory
Emails, credentials, and where each one is logged in — server, user, and browser profile
| Server | User | Browser Profile | Note | Password |
|---|
Telephony
One box per agent — their desks are rows underneath, with a number per telephony provider
Telegram Alerts
Tickets marked Urgent & Important are sent here the moment they're opened or escalated
/newbot, follow the prompts — it gives you a token.2. Message your new bot anything once (so it's allowed to message you back).
3. Message @userinfobot to get your numeric Chat ID, and paste it below.
AI Chat
Ask questions, get help drafting things, or upload a file/image to discuss
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